Graduate School Graubünden

12. September 2019 – 13. September 2019

underhand methods to achieve their goals. Unfortunately, most of us do not know how to reach mutually accepted agreements. Often, we go to negotiations with the approach of fight or compromise. But there is another solution. By applying the powerful Harvard Method, you will learn how to prepare for and lead negotiations to create solutions that will satisfy both conflicting parties. You will be able to reflect on your personal negotiation style and find out how to improve your cooperative skills.

TRAINEREliza Skowron / Working Between Cultures
DATES & TIMEThursday, September 12, 2019 (09:00am to 05:00pm) & Friday, September 13, 2019, (09:00am to 05:00pm)
COURSE OUTLINE The participants learn how to...
• clarify a problem directly with the “problem person”
• discover and reflect on (theirs and others) communication style
• increase self-confidence and stand up for their needs
• work out a cooperative solution
• encourage others to cooperate
• achieve mutually accepted agreements
• reflect on their emotional intelligence
• be more aware of their body language

• Alternating active exercises and units of information
• Individual, group and plenary work
• Role plays
• Individual feedback

• different ways of perception
• culture: connection between culture and language, culture and conflict tolerance
• different communication styles: direct and indirect communication, constructive communication, Bienen Model of communication
• conflict: different conflict management styles after Kilmann
• negotiation: Negotiation attitude after the Harvard Model
• emotional Intelligence: Communication killers, body language
TARGET AUDIENCESpots are available to researchers of all stages from member institutions of Academia Raetica. Spots for external participants are available for CHF 250.
CONTACT Course Coordinator: Daniela Heinen,, phone 081 410 60 80
CREDIT POINTSThis training requires 16 hours of physical attendance taking place during the two day workshop. Please check with your su­pervisor at your university, if the course counts towards ECTS.
COURSE CERTIFICATEYou will receive a certificate of attendance, if you attend the entire course.
REGISTRATIONOnline registration opens on Wednesday May 22, 2019 at 10.00 am. Sign up here. Deadline for registration: July 16, 2019. You will receive a confirmation of your registration within a few days after your registration.
CANCELLATION POLICYWe ex­pect you to be pre­sent for the full du­ra­ti­on of the cour­se. Please see our Terms of Participation for details. (Terms in German)
COSTThe course fee is CHF 150 (CHF 250 for external participants) for the entire course. The amount is payable ten days prior to the course. You will receive an invoice and our bank details in due time.

About the Trainer
Eliza Skowron, M.A. M.A. (German Philology, Intercultural Studies, Teacher for German language), was born and raised in Poland. Since 2002, she works as trainer and facilitator for universities, the public sector and companies, not only in Germany, but also in many European countries. She completed a three-year education in training and facilitation as well as training in Anti-Bias Approach. In 2015, she completed communication and conflict management courses at the Intercultural Communication Institute at Reed University, Portland, USA. Her main focus in training is constructive communication, interpersonal competence with anti-bias approach and hidden bias. She is the founder of social enterprise “Working Between Cultures” and author of several books on diversity.

Course outline 06-19 Negotiation Skills (PDF)